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Warranty and Assistance

Warranty and assistance are our strong points: thanks to various partners we offer assistance throughout the national territory, wide availability of spare parts in stock.

All our products have a 2 year EU warranty

In the event of problems or product defects we provide complete assistance, with all spare parts available in stock.

 

The Warranty covers all electrical and mechanical faults and manufacturing defects within 24 months (2 years) from the date of purchase.

Warranty Limitations on Battery(s).

 

The batteries are subject to normal, albeit limited, reduction in charging capacity over time and have a warranty coverage of 12 months (1 year) from the date of purchase.

All our e-bikes have batteries from renowned manufacturers (Samsung, Bafang, Lg and others) which guarantee high quality standards, however a minimal loss of charging capacity is normal with the passage of time and the kilometers travelled.

From our practical experience, this phenomenon of normal wear almost exclusively concerns professional riders and delivery drivers, who, traveling many thousands of km a year, can put more stress on the battery, which does not happen for the common user.


Warranty Exclusions

 

Parts subject to normal wear and tear are obviously excluded from the warranty: tyres, brake pads, gaskets, grips, footrests, bodywork, decals and stickers, chain, etc.

Bicycle Shadow
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